I miss working for Comcast. Don’t get me wrong, I don’t really miss actually working for Comcast. What I do miss, is the free service they give to employees.

I just had to pay them off quite a bit of money to get them to turn my service back on. I think I need to start shopping around for other ISP’s. Or, at the very least, see if I can get in touch with the retention department and see if I can convince them to put me on a promotion.

I really need to stop leaving for work early, I always end up being late.

Why bother calling, if you’re going to be a bitch and refuse to perform even the simplest of troubleshooting tasks?

I’m used to people confusing terms when they talk to me at work, that’s why I usually won’t correct them when they say that they are having problems with their DSL. I’m sure I could inform them that they actually have a Cable Modem, but what’s the point? That’s why I found it rather odd when the customer, who had VOIP service through us, couldn’t find the coaxial in port on their modem. Turns out they had DSL after all. They hung up to call SBC.

How far in advance do you have to schedule it in order for it to be considered Scheduled Maintnance?

When I ask, “Can I have your phone number, please?” I do not mean, “Lets see how quickly and incoherently you can recite your phone number, okay?”

You know, it really shouldn’t take me 25 minutes to teach a woman how to plug in her computer!

Please do not throw
food or coffee
grounds down the sink.
There is no
garbage disposal
in this sink
Thank you!
facilities

Do they really expect me to believe that the facilities are now automatically generating signs, laminating them, and posting them on the wall? If they are, I think we may need an exorcist in here.

Amanda has the car right now, so I’m stuck here at work for my lunch break. I thought about walking up to Subway again, but instead I just got a chicken sandwich out of the vending machine. It wasn’t that good, but I guess it will do. I still have a little bit of time before I have to punch back in, so I want to see how much i can get written in that given time period.

(more…)

I’m glad that you “already tried that” and that you think “it’s a waste of time”, but if we could just try it one more time, the correct way, we’ll see that it works perfectly.

There’s a reason I’m sitting here answering phones and you’re calling in. I know what I’m doing, and you obviously don’t.

After failing at their first attempt to do a shift bid, my new schedule will be:

11:00 pm - 8:00 pm

Sunday and Monday off

Thank god I only deal with customers over the phone and not in person. I can’t give in to the sudden overwhelming urge to beat the shit out of some of the dumbasses that I have to deal with on a day to day basis.

My New Schedule

(effective Jan 30, 2005)

1:00 pm - 10:00 pm

Sat. and Sun. off

This is not my schedule, they had to re-do the shift bid. I’ll post my new schedule when I get it.

What the hell? You cut your hair. You freaking un-hippy.

- Rory

Don’t refuse to go through the troubleshooting steps, and then get mad when it doesn’t get fixed.

My work recently put up a whole bunch of decorated clocks everywhere you looking in our lunch room. I saw the first one and thought “Gee, that’s cool. There’s now a clock right in front of the back door right at about eye level. I’m sure that’ll come in handy, but isn’t it a tad excessive with two clocks in this room already?”

Then I noticed that there wasn’t just one of these (cheaply made) clocks, but many, and all over the place, and they’re covered in tinsel, and they’re all set to different times, and they’re not even real clock, but rather made out of cardboard and paper. This is apperently some sort of holiday decoration.

What a whole bunch of clocks have to do with Christmas is beyond me.

A tip for dealing with customer support: Do not lie. I know you might want to streach your story to gain extra sympathy from the tech, but when you lie, and are directly countered by documentation, you lose credibility. When you’ve lost all credibility by claiming things that are blatantly not true, you’ve become just another asshole. The tech will do everything they can to shut you up, but considering that your demands are more than likely unreasonable in the first place, don’t be suprised to hear “Tough shit, sir.” Don’t be suprised to hear it again after threatening to call the Better Business Bereau.

Group picture of my team at work.

I’m the one in the back/middle. (in the blue shirt, long hair)

Edit: I originally had this image posted, but since the file is so large, it would slow the page down horribly

People from the “317″ area code omit their first 3 digits more often than any other area.